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About Ordering

 

We do realise that, for many people, ordering products from Internet-only companies can be a cause of concern. Our aim, therefore, is to be as open and honest with our customers as possible - after all, it is only by their dealing with us that we can succeed as a business. Below we have listed what we believe to be some answers to questions that form in the minds of many people when dealing via the internet. If you have any other queries, please use our FAQ form. Thanks!

If I order a product that’s in stock, when will I receive it?

It depends where you are! For the UK we aim at three working days from receipt of order. Overseas deliveries may take up to seven working days, depending on your local services.

If I order a ‘stock’ product that’s temporarily out of stock, what happens?

 

We’ll contact you  and you then have the option of a) a full, no-quibble refund or b) we can order the item for you - but please remember the long lead time for Dovo razors. Our stock situation is updated daily.

 

How will I know if you have received my order?

 

On order receipt we’ll send you an acknowledgement via email. However, email is not infallible, so if you don’t receive your emailed acknowledgment within 48 hours please either (preferably)  email us again  at this site or contact us at our sister site The Invisible Edge.

 

What is your returns policy?

 

UK buyers are protected under the terms of the distance selling regulations. Briefly, these give buyers the right to return an item for any reason within seven days of purchase. In this event, postage costs are to met by the buyer. The item must be returned in as new condition, unused and in its original packaging. We will then refund the cost of the product in full. For health reasons we are unable to accept razors that have been used.

 

What warranty do you give?

 

All products on this website are warranted free from manufacturing defect. If the product is defective in any way it must be returned to us stating when bought. We will return it to Dovo for their appraisal and, if they concur that a manufacturing defect is present, we will refund the purchase price. Please note that this warranty does not cover fair wear and tear, poor handling or mistreatment.

 

Why is PayPal your preferred method of payment?

 

PayPal has proved in the past to be a) simple to use b) secure for both parties (we never see or hold your card details, for example) and c) it’s not necessary for a customer to ‘log in’ or have an account with PayPal to use it. We will accept personal (not company) cheques with guarantee card details but this option is only open to UK buyers. Overseas buyers must use PayPal. We cannot accept credit card details over the phone as we have no means of processing them.

 

How do I go about placing an order for a ‘special order’ item?

 

As mentioned elsewhere on this site, special order razors have a lead time of eight to nine months from placement of order to delivery, although we are continually moving ‘special order’ razors to ‘stock razors’ as we ourselves receive them into stock. Orders for ‘special order’ razors, the Dovo Starter set and the Dovo 7-day set and cases are placed using our order form. Upon receipt of the order form we will send you, via email, a PayPal invoice for 50% of the total of the item.

 

Please note that this is non-refundable in the event of cancellation.  

 

This is because we ourselves cannot cancel the order with Dovo once placed. When the item arrives with us we will send another invoice for the remaining 50% of the total. When this is paid we will despatch your order. If your item is for any reason unobtainable from Dovo we will notify you and offer a refund of deposit. We believe this is the fairest way of proceeding and hope you will understand the necessity of this requirement.

 

Will my razor be ready to use when I receive it?

 

All our Dovo razors are hand-honed and stropped ready for use before despatch - this service is free. However, please note that honing can and does mark the spine of the blade during the honing process due to it rubbing upon the honing stone. We therefore cannot guarantee the razor will be unmarked if honed.  If you would like us NOT to hone your razor, please tell us when ordering! Please remember that razors need stropping before each use - we recommend the purchase of a Dovo strop with your new razor. If your razor eventually needs re-honing we do offer a re-honing service.  Costs vary between £10 - £20 depending on how much work is involved. For advice on caring for your straight razor, why not download our free PDF guide?